Customer Care
At SoMaelle, we want every order to feel like a beautiful experience from the moment it arrives at your door. If you ever need assistance, our team is here to help.
For any questions regarding your order, please contact us at:
We aim to respond to all inquiries within 1–2 business days.
Orders & Processing
All orders are processed within 3–5 business days, unless otherwise stated.
During new product launches or promotional periods, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping
Shipping rates and delivery times are calculated at checkout based on your location.
Most U.S. orders arrive within 3–7 business days after shipment, depending on the shipping method selected.
Please note that once an order has been handed over to the shipping carrier, delivery times are controlled by the carrier.
Incorrect Shipping Address
Please ensure that your shipping address is correct before placing your order.
SoMaelle Skin is not responsible for packages delivered to an incorrect address provided at checkout.
If you realize that your address was entered incorrectly, please contact us immediately at support@somaelleskin.com. We will do our best to update the order before it ships but cannot guarantee it.
Damaged Items
We take great care when packaging every order, but occasionally items may be damaged during transit.
If your order arrives damaged, please email support@somaelleskin.com within 48 hours of delivery with the following:
• Your order number
• Photos of the damaged item
• Photos of the packaging and shipping box
Once your request is reviewed, we may offer either:
• A replacement product, or
• Store credit for the value of the damaged item
Claims submitted without photos may not be approved.
Returns & Exchanges
Due to the personal nature of skincare products, all sales are final.
We do not accept returns or exchanges on opened or used products.
If you experience an issue with your order, please contact us and we will do our best to assist you.
Skin Sensitivity
Every person’s skin is unique. While our products are thoughtfully formulated, we always recommend performing a patch test before full use.
If irritation occurs, discontinue use immediately.
Contact
For all order inquiries, please contact:
SoMaelle Customer Care
We appreciate your support and thank you for choosing SoMaelle Skin.
Thank you for allowing SoMaelle Skinto be part of your self-care experience.